Return Policy

Returns is a scheme provided by respective sellers directly under this policy in terms of which the option of exchange, replacement and/ or refund is offered by the respective sellers to you. All products listed under a particular category may not have the same returns policy. For all products, the policy on the product page shall prevail over the general returns policy. Do refer the respective item’s applicable return policy on the product page for any exceptions to the table below.

Check the list of products category that can’t be returned or replaced.Click here

The return policy is explained below in detail. Read it carefully.
Category Returns Within Actions can be done Conditions
Clothing, Footwear, Watches, Sunglasses, Fashion Accessories 7 days Refund/replace As per terms of use
Sport & Fitness Equipment, Baby Care, Jewellery, Footwear Accessories, Travel Accessories, Lingerie (top-wear) 7 days Refund/Replace As Per Terms of use
Home décor, Furnishing, Home Improvement Tools, Household Items, and Pet Supplies; 7 days Reund/Replace As Per terms of use
Books &, Music Instruments, 7 days Return/Replace As per terms of use
Office Supply, School Supply and Toys 7 days Refund/Replace As per terms of use
Automotive spare parts, accessories 7 days Refund/Replace As per terms of use
All Electronics, and Large appliances 7 Days Replacement For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided.
All Furniture 7 Days Replacement For products requiring installation, returns shall be eligible only when such products are installed by the brand’s authorized personnel. In order to help you resolve issues with your product, we may troubleshoot your product either through online tools, over the phone, and/or through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of the same model will be provided at no additional cost. If no defect is confirmed or the issue is not diagnosed within 7 days of delivery or Installation wherever applicable, you will be directed to a brand service center to resolve any subsequent issues. In any case, only one replacement shall be provided.
Apple / Beats & Google Products (Mobiles, Tablets, Laptops, Smart Watches) 7 Days Replacement Only For all functionality related issues, do contact the brand authorized service center directly. Authorized Service Partner Locator : Apple / Beats –https://locate.apple.com/in/en Google- https://support.google.com/pixelphone/answer/7173456?hl=en-GB  Brand Support Site :Apple / Beats – https://support.apple.com/en-in Google –  https://madeby.google.com/intl/en_in/phone/support/
No Returns categories .NA NA Some products in the above categories are not returnable due to their nature or other reasons. For all products, the policy on the product page shall prevail. You can view the complete list of non-returnable products page
During return, your product must be in the following conditions:
Returning Conditions of Products
Correct Product IMEI/ name/ image/ brand/ serial number/ article number/ bar code should match and MRP tag should be undetached and clearly visible.
Complete Product All in-the-box accessories (like remote control, starter kits, instruction manuals, chargers, headphones, etc.), freebies and combos (if any) should be present.
Unused Product The product should be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be disabled. iCloud lock must be disabled for Apple devices.
Undamaged Product The product (including SIM trays/ charging port/ headphone port, back-panel etc.) should be undamaged and without any scratches, dents, tears or holes.
Undamaged Packaging Product’s original packaging/ box should be undamaged.
The seller will refuse to accept the return if any of the above conditions are not met. For any products for which a refund is to be given, the refund will be processed once the returned product has been received by the seller. General Rules for a successful Return
  1. In certain cases, where the seller is unable to process a replacement for any reason whatsoever, a refund will be given.
  2. For Furniture, any product related issues will be checked by an authorized service personnel of seller (free of cost) and attempted to be resolved by replacing the faulty/ defective part of the product. Full replacement will be provided only in cases where the service personnel opines that replacing the faulty/defective part will not resolve the issue.
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